How to fix prime video not working on Roku?

Prime Video not working on Roku devices suddenly becomes impossible; you might try restarting it. On the remote control for the Roku, there is a button labeled “home.” To activate, please press and hold this button for five seconds. After that, make one press of the up arrow while simultaneously making two presses of the rewind button. It will complete the process. To complete this process quickly, press the button twice in rapid succession to move things along. For this change to take effect on the system, it will be essential to perform a restart. This article will discuss more prime videos not working on Roku.

How to fix prime video not working on Roku?

Can Roku’s Prime Video be fixed?

First and foremost, check your internet connection. If you are using prime video not working on Roku is not playing. Opening up other apps on your Roku TV or using your mobile device or laptop to access other websites is one way to verify that your internet connection is stable. It is recommended to disconnect the Roku from the TV and rejoin it if the internet is still working on all other devices. You can also conduct a speed test for more precise and rapid outcomes.

Put an end to using VPNs immediately:

You know that Roku has its app store where you can find and install a wide variety of add-ons and other software. In addition, the Roku store provides access to a library of add-on applications that can be purchased, downloaded, and installed instantly on your TV. However, this third-party application causes issues and disrupts your internet connection, so you should avoid using it.

Step 1: Amazon Prime Video doesn’t operate with Virtual Private Networks because they hide your IP address and restrict what you can watch.

Step 2: Verify that no VPN or unofficial software is active on your Roku TV or another streaming device.

Step 3: Using a VPN prevents our users from accessing McDonald’s, YouTube, Disney Plus, Prime Video, Pokemon Go, Skype, Google Duo, Tinder, Twitter, and Gmail.

Step 4: So, if you’re still having issues after disabling your VPN, try using it without one

Power cycles your Wi-Fi AP:

Prime Video on your Roku will have connection issues if your home router isn’t functioning correctly. It’s a good idea to double-check your Wi-Fi connection using your smartphone and any other Wi-Fi-enabled devices you might have at home

Step 1: Your router is likely malfunctioning if they are unable to connect.

Step 2: Remove power from the router, wait a minute or two, and reconnect.

Step 3: That ought to correct the issue. In a few minutes after the router has been completely reset, your Roku should be able to connect to Prime Video.

Step 4: If your internet connection problems remain after trying the solutions provided here, you should call your ISP’s customer service number.

The Roku Stick Needs a Power Cycle:

We realize this may sound odd, but restarting your Roku is the best and most typical technique to address general troubles with the device. There will be no more malfunctions or errors, and your device will perform as it did before with this easy fix. The following are the steps that must be done to restart your Roku device.

1: First, hit the “Home” button on the Roku remote to access the main menu.

2: Second, once you’re in the “Settings Menu,” hit “System” to make it your current selection.

3: Third, on the new page that loads after choosing “System Restart,” choose “Restart” from the drop-down option.

4: Keep waiting until the restarting process is complete.

Amazon Prime Video App Update:

Potentially, the problem stems from the fact that you’re running an out-of-date version of Amazon Prime Video. The Amazon Prime Video app’s automatic updating feature is highly recommended. You can also try manually restarting the Roku device and updating the application to the most recent version. See if the issue has been fixed. If Amazon Prime Support can’t fix the problem, uninstall and reinstall the service. How to uninstall Amazon Prime Video

Step 1: You should begin by going to the “Settings Page” and finding the menu.

Step 2: Navigate to “Amazon Prime Video” by selecting “Application Menu” from the secondary menu.

Step 3: Go to your device’s “App Settings” menu to delete an app.

Step 4: Finally, in step 4, you’ll want to revisit the Roku app store and re-download the Amazon Prime Video app. First, log in using your credentials, then double-check to ensure the issue persists.

Step 5: It’s possible that updating the Roku’s firmware will be required to resolve the issue with Prime Video.

There is a good chance that your Roku TV’s current firmware is outdated. It’s possible that any issues you’re having with your Roku can be resolved simply by updating the device’s firmware. For your ease, we have outlined below the procedures required to install the latest firmware.

Step 1: You should begin by grabbing the Roku remote and pressing the “Home” button.

Step 2: Select System by tapping on it in the “Settings Menu” of your device.

Step 3: Third, pick “System Update” and hit the “Check Now” button afterward.

Step 4: Fourth, if an update is available, you may install it by clicking “Install” and restarting your device.

Review Your Amazon Prime Account Details For Accuracy:

Doing any form of DIY repair without first verifying your Prime membership is against the rules. If you answered yes, you need to check to ensure that an excessive number of people are not accessing your account simultaneously. If many persons try to access your prime video not working on Roku account simultaneously, you will see an error notice. It’s a harsh truth to accept, but sometimes it’s necessary to put the broad picture ahead of the details.

Verify that you’ve entered the correct Amazon password.

If you have recently changed the password for your Amazon account, this may present a problem for you. If this is the situation, you will need to relink your account with the TV before it can function correctly again.

Reinstalling the Amazon Prime Video app:

There is a possibility that the problem is not with the set-top box or another streaming device that you are using but instead with the Amazon Prime service itself. Your sole option for fixing this issue is reinstalling the Prime Video channel on your Roku device. There is no other option available. Consequently, the following is a list of imperative instructions that must be carried out.

1: You should begin by grabbing the Roku remote and pressing the “Home” button.

2: Second, hit the button on your remote once you’ve selected the “Prime Video” channel.

3: Third, go to your device’s settings and click the “Remove Channel” option when you’re done. The next step is to power down and then power back up your Roku.

4: Once you’ve returned to the “Home Screen,” this time tap the option labeled “Streaming Channels.”

5: In the fifth step, find the Prime Video channel by clicking the “Search Channels” menu item and then the “Find Prime Video Channel” submenu item.

6: Once you’ve added the channel to your list, you’ll be able to resume streaming all of your previously enjoyed content.


It completes the troubleshooting guide for why Prime Video isn’t working on your Roku TV. All of the workarounds above for Prime Video’s Roku compatibility problem are valid, and we wish you luck in finding one that fixes the problem for good. My Roku account is no longer being used, so please tell me how to log out of Amazon Prime Video on Roku. Begin by selecting a watch profile and launching Amazon Prime on your prime video not working on Roku player.


Can you tell me what I need to do to add Prime to my Roku?

Use the Home button and left and right arrows to access the Channel Store. Click “Add Channel” to subscribe to Prime Video. After installation, the app appears in the channel menu. Enter your Amazon info.

Why prime video not working on Roku?

prime video not working on Roku: Prime Video’s closed captioning functionality can be enabled using the Roku’s subtitle settings. The Home button on your Roku remote will take you to the system settings menu. To enable subtitles, pick “Captions Mode” from the “Accessibility” menu.